Shipping Information
We offer fast and reliable shipping options to get your order to you as quickly as possible. Below you'll find all the details about our shipping policies and options.
Standard Shipping
3-5 business days
Free on orders over $50
$4.99 for orders under $50
Express Shipping
1-2 business days
$9.99 flat rate
Order by 12pm for same-day dispatch
International Shipping
5-10 business days
Starting at $14.99
Customs fees may apply
Shipping Policy
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates
The shipping rate for your order will be calculated and displayed at checkout. We offer the following shipping options:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | Free on orders over $50, otherwise $4.99 |
| Express Shipping | 1-2 business days | $9.99 |
| International Shipping | 5-10 business days | Starting at $14.99 |
International Shipping
We ship to most countries worldwide. Please note we are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.
Shipping Restrictions
Some items cannot be shipped to certain destinations. If you have any questions about whether we can ship a specific item to your location, please contact us before placing your order.
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When this occurs, we will attempt to contact you to arrange for reshipment. If we are unable to reach you after 14 days, your order will be refunded minus the original shipping charges.
Damaged or Lost Packages
If your package appears to be lost or damaged in transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order or a full refund.
Frequently Asked Questions
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 3-5 business days, while express shipping takes 1-2 business days. International orders typically take 5-10 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. For orders under $50, standard shipping is $4.99.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us immediately at support@monsa.com with your order number and the correct address. We can only change the shipping address if your order hasn't been processed for shipping yet.
What if my order is delayed?
While we make every effort to deliver your order on time, occasional delays may occur due to circumstances beyond our control. If your order is significantly delayed, we will notify you via email.
Do you ship to PO boxes?
Yes, we can ship to PO boxes using standard shipping methods. Express shipping requires a physical street address.