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Find answers to common questions or contact our customer support team for assistance.

FAQs

Find quick answers to frequently asked questions about orders, shipping, returns and more.

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Returns & Exchanges

Learn about our return policy and how to initiate a return or exchange.

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Information about how we protect your data and ensure secure transactions.

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Gift Cards

Everything you need to know about purchasing and redeeming gift cards.

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Frequently Asked Questions

How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier's website to track your package. If you haven't received your tracking information within 3 business days, please contact our customer support.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unworn, unwashed, and with all original tags attached. To initiate a return, please visit our Returns Center and follow the instructions. Refunds will be issued to the original payment method within 5-7 business days after we receive your return.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the US. Express shipping delivers in 1-2 business days. International shipping times vary by destination but generally take 5-10 business days. Processing time for all orders is 1-2 business days before shipment.

Do you offer international shipping?

Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by destination. Please note that customers are responsible for any customs fees, taxes, or import duties that may apply to international orders.

How do I change or cancel my order?

You can change or cancel your order within 1 hour of placing it by contacting our customer support team. After this window, your order will likely have entered our processing system and cannot be modified. If you need to make changes after this time, you may need to return items after receiving them.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Mon'sa gift cards. All payments are processed securely through our encrypted payment gateway.

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